FAQ's

We value trust and customer satisfaction. Below you’ll find answers to the most common questions about Australian Peptide Lab, our products, and our service.

*If you have any questions around research related calculations, please contact us via our contact page so our support team can assist you. 


How long does shipping take?

Orders are processed within 2 days unless otherwise stated under each product. If you order products in ready for immediate shipping as well as preorder, your whole order will be shipped once the preorder products arrive. If you want the orders delivered separately, please process 2 seperate orders, 1x with the in stock products and 1x with the preorder products. Please contact our support team via our contact page for further enquiries. 

Express Delivery within Australia typically takes 1-3 business days, depending on your location. Standard delivery ranges from 8-14 business days upon being shipped. This excludes all sale and holiday periods. 


Is packaging discreet?

Yes. All orders are shipped in plain, unmarked packaging to protect your privacy.

 

Are your peptides tested?

Yes! We work only with trusted suppliers who provide consistent, reliable quality. Every batch is sourced with care to maintain high standards.


What if I have questions before ordering?

Our support team is ready to help. You can contact us through our contact page.


Do you ship internationally?

Currently, we only ship within Australia.


How do I store my peptides?

For maximum stability and longevity, peptides should be stored as follows:

  • Before reconstitution:
    Store in a cool, dry place. For long‑term storage, refrigerate (2–8 °C) or freeze (–20 °C).
  • After reconstitution:
    Refrigerate (2–8 °C) and use within recommended timeframe.
  • Handling tips: Follow lab protocols closely.

Following these guidelines ensures stability and effectiveness for research purposes.


Do you offer returns?

At this time, we do not provide a return address for sending products back.

This policy is in place for two important reasons:

  • Returning research products can create health and safety risks.


Our Refund and Reship Policy

Please be aware that the situations below are not eligible for a reship or refund:

  • Side effects: Our products are strictly for research use only, not for human consumption
  • Product damage after delivery: For example, if a vial or bottle is dropped or otherwise damaged once it has arrived safely.
  • Perceived lack of effectiveness: We require valid supporting documentation (e.g., lab results) to verify claims.

If the product is functioning as described and delivered in good condition, we are unable to accept a return or issue a refund.